Terms of service

1. What we provide

Schoolory is software for running a tutoring or language school: admissions, classes, attendance, tuition, staff and a parent portal. We provide it as a hosted service — you do not install anything.

We aim to keep the service available at all times, and we publish incidents rather than hide them. Scale plans include a written response-time commitment; other plans do not carry an availability guarantee.

2. Your account

You are responsible for who you give accounts to and what permissions you grant them. Every account should belong to one real person — shared logins make the audit log meaningless, which hurts you before it hurts us.

You must tell us promptly if you believe an account has been compromised.

3. Paying

Plans are billed monthly or yearly in advance through Paddle, who act as the merchant of record and handle sales tax and VAT.

A failed payment does not lock you out immediately. We email you, and your workspace keeps working while we retry. If payment still fails, the workspace becomes read-only — your data is not deleted.

Monthly plans can be canceled at any time and run to the end of the period you have paid for. Annual plans run for the year purchased.

4. Your data is yours

You own everything you put into the system. We process it to run the service for you and for nothing else — no advertising, no selling, no training models on it.

You can export your data at any time from inside the app, without asking us and without a fee.

5. Acceptable use

Do not use the service to send unsolicited bulk email, to store data you have no right to hold, or to break the law in your country or ours.

Sending limits exist on every plan. They are there to protect the deliverability of every other school's email, not to upsell you — if you hit one for a legitimate reason, tell us and we will sort it out.

6. Ending the agreement

You can close your account at any time. We keep your data for 30 days in case you change your mind, then delete the database entirely.

We may suspend an account that is being used to break section 5, or that has not paid after our dunning process has run its course. We will always email the account owner before we do.

7. Liability

We are liable to you for direct losses up to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses.

Nothing here limits liability that cannot be limited by law.

8. Changes

If we change these terms in a way that materially affects you, we will email the account owner at least 30 days before it takes effect. Continuing to use the service after that means you accept the change.